The BPI approach of Brightive is driven mainly by proper prioritisation matching the strategic goals of the organisation. For organisations that consider undertaking a business process improvement efforts, we offer:

AnalysisSMART and Business Process Improvement (BPI) services that enable the client to ensure the provision of competitive, high-quality and cost-efficient products and services. The main objective of AnalysisSMART is to identify and assess critical business processes that are slow, time-consuming, inefficient, and inconsistent across the different business units. The BPI approach of Brightive is contingent on tailored prioritisation which matches the strategic goals of the client.

For organisations considering undertaking a business process improvement effort, our innovative AnalysisSMART offering is the right solution for you.

  • Cost-efficientOur mixed-shore model allows us to provide flexible pricing, enabling short lead-times and low start-up cost.
  • Tested approach AnalysisSMART is built on a foundation of industry-leading experience and best practice, grounded in internationally-recognized standards in business analysis and IT service management (BCS, IIBA, ITIL);
  • Efficient workflow and deliveryAll project data and reporting are accessible in the cloud real-time, all the time through our single, integrated SaaS toolset; Having a single version of the truth in the cloud minimizes redundant effort.

What does AnalysisSMART do better?

The traditional BPI approach is centralised, heavy, inefficient, exposed to error, disengaging and costly. The most crucial lesson learned is that engagement of all the relevant SMEs, transparency and standardized communication between stakeholders is fundamental. Our intelligent AnalysisSMART approach uses well-rounded consultants, integrated tooling and established processes to enable organisation-wide collaboration, informed decision making and process improvement across multiple office locations to deliver some of the key BPI beneffts: agility, effectiveness and efficiency.


Delivery Process

The success of this phase relies heavily on collaboration until the desired outcome is achieved. ProcessSMART ensures all the right people are engaged and contribute. Supplemented by our ProjectSMART service, we ensure quality, on-time and in-scope delivery. ProcessSMART engages key people, identifies real problems and deficiencies and delivers the right solution. Pre - Improvement1. Develop Process Inventory2. Confirm Scope3. Engage stakeholders4. Initiate training5. Validate As-Is state6. Validate To-Be state Improvement7. Apply Improvement techniques8. Create Internal Controls, Tools & Metrics9. Test10. Rework if needed Post - Improvement11. Implement12. Communicate13. Review

“A project management office (PMO) is a management structure that standardizes the project-related governance processes and facilitates the sharing of resources, methodologies, tools, and techniques. The responsibilities of a PMO can range from providing project management support functions to actually being responsible for the direct management of one or more projects.”

Martyn Smith
Founder & Managing Director

Our SMART Services are Focused on Creating Value Across Various Industries

Digital transformation is blending the lines between process, people, technology and delivery models. Project owners demand a new flexible work consultancy model which delivers high value across industries and geographic locations.


ProjectSMART brings rapid, flexible, high-quality, compelling value management & control services to any project, programme or initiative.


DataSMART stands for analysing, tailoring and adding value to disparate data. It supports various topics, from market and industry research, to due diligence activities.


ProgrammeSMART leverages all our Delivery Director, SME and SMART Service and Partner organisations’ capabilities to deliver your most business critical programmes and transformation initiatives.


ContractSMART is created to assist our clients in the ongoing management and support of their high service contracts in order to maximize the value of the contracts return.